Legal Information

1.1 Data Controller

The data controller responsible for processing your personal data is:
bright story draft
Bismarckstraße 11
31135 Hildesheim, Germany
Email: [email protected]
Phone: +49 17038410596

1.2 Data We Collect

We collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and business address provided through our contact forms or direct communications.
• Communication Data: Content of messages, inquiries, and correspondence you send to us.
• Usage Data: IP address, browser type, operating system, referral URLs, and pages visited on our website (collected automatically).
• Cookie Data: Essential cookies required for website functionality (see Section 2 for details).

1.3 Legal Basis for Processing

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Consent (Article 6(1)(a)): When you voluntarily submit information through our contact forms.
• Contract Performance (Article 6(1)(b)): When processing is necessary for the performance of a contract or pre-contractual measures.
• Legitimate Interest (Article 6(1)(f)): For website security, analytics, and improving our services.

1.4 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months unless a business relationship is established. Contract-related data is retained for the duration of the contract plus 10 years as required by German tax law.

1.5 Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Article 15): Request information about the personal data we process about you.
• Right to Rectification (Article 16): Request correction of inaccurate personal data.
• Right to Erasure (Article 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restriction (Article 18): Request limitation of processing of your personal data.
• Right to Data Portability (Article 20): Receive your personal data in a structured, machine-readable format.
• Right to Object (Article 21): Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected].

1.6 Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure server infrastructure, and regular security assessments.

1.7 International Data Transfers

Your data is processed within the European Economic Area (EEA). If we transfer data to countries outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) or other appropriate safeguards as required by GDPR.

1.8 Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the EU/EEA member state of your habitual residence, place of work, or place of the alleged infringement. For Germany, the relevant authority is:

Landesbeauftragte für den Datenschutz Niedersachsen
Prinzialstraße 5
30159 Hannover, Germany

2.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2.2 Types of Cookies We Use

2.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Essential cookies cannot be disabled as they are necessary for the website to function properly.

2.4 Third-Party Cookies

We do not use third-party cookies for advertising or tracking purposes. Our website does not embed third-party content that sets cookies (e.g., social media widgets, analytics services). The only third-party service integrated is Google Maps for location display, which may set its own cookies according to Google's privacy policy.

3.1 Service Delivery

All services provided by bright story draft are digital in nature and delivered according to the scope defined in the project agreement. Upon successful delivery and acceptance of work, services are considered complete.

3.2 Refund Eligibility

Refunds may be considered under the following circumstances:

• Non-Delivery: If agreed-upon deliverables are not provided within the specified timeframe without valid justification.
• Material Defects: If the delivered work significantly deviates from the agreed specifications and cannot be remedied through reasonable revisions.
• Cancellation Before Work Begins: Full refund minus administrative fees (10% of total) if cancelled before any work has commenced.

3.3 Revision Policy

All projects include a minimum of two (2) rounds of revisions at no additional cost. Additional revisions beyond the agreed scope may incur extra charges as outlined in the project agreement.

3.4 Refund Process

Refund requests must be submitted in writing to [email protected] within 14 days of delivery. We will review your request within 5 business days and respond with a resolution. Approved refunds will be processed to the original payment method within 10 business days.

3.5 Non-Refundable Items

The following are not eligible for refunds:

• Work that has been approved and accepted by the client
• Services that have been fully delivered according to specifications
• Administrative and setup fees
• Third-party costs incurred on behalf of the client

4.1 Agreement to Terms

By engaging the services of bright story draft, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (the "Client") and bright story draft (the "Service Provider").

4.2 Scope of Services

Services are defined in individual project proposals or statements of work. Any modifications to the agreed scope must be documented in writing and may result in adjusted timelines and pricing.

4.3 Payment Terms

• Invoices are due within 14 days of receipt unless otherwise agreed in writing.
• A 50% deposit is required before work commences on projects exceeding €1,000.
• Late payments may incur interest at 5% per annum above the European Central Bank base rate.
• All prices are in Euros (€) and include applicable VAT where required.

4.4 Intellectual Property

Upon full payment, the Client receives full ownership and rights to all deliverables produced under the agreement. bright story draft retains the right to display work in its portfolio unless otherwise agreed in writing.

4.5 Confidentiality

Both parties agree to maintain strict confidentiality regarding all business information, strategies, and materials shared during the course of the engagement. This obligation survives the termination of the agreement.

4.6 Limitation of Liability

bright story draft's total liability shall not exceed the total fees paid by the Client for the specific service giving rise to the claim. We shall not be liable for any indirect, consequential, or incidental damages.

4.7 Termination

Either party may terminate the agreement with 14 days written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. Pre-paid fees for uncompleted work will be refunded.

4.8 Governing Law

These terms are governed by German law. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hildesheim, Germany.

4.9 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

4.10 Amendments

bright story draft reserves the right to modify these terms at any time. Changes will be effective upon posting to the website. Continued use of our services constitutes acceptance of the modified terms.